000-023 Practice Exam
000-023 Exam
IBM Tivoli Support Provider Tools and Processes
Exam Number/Code : 000-023
Exam Name : IBM Tivoli Support Provider Tools and Processes
Questions and Answers : 56 Q&As
Update Time: 2010-07-26
000-023 Price: $ 120.00
000-023 Exam Demo
3. Which two resources are available on the IBM developerWorks website? (Choose two.)
A. Latest test fixes released by development.
B. Software licenses for proof of concept installs.
C. Web-based community forums and Wiki pages.D. List of new features still under development for each product.
E. Technical tutorials and demos for developers and administrators.
Answer: CE
4. What are two responsibilities of the Primary Site Technical Contact? (Choose two.)
A. Opening all PMRs on behalf of all their Support Analysts.
B. Downloading software from Passport Advantage for use by the end user.
C. Assigning up to nine Secondary Site Technical Contact per end user contract.
D. Uploading all End User Debug files to ESR/SR on behalf of their support analysts.
E. Accept or deny a request for a Support Provider’s engineer to obtain access to an end users account.
Answer: CE
000-023 Exam Objectives
Section 4: Support Tools
Knowledgebase and Documentation
@RSSfeeds, IBM Support Assistant, IBM Education Assistant, Assist on Site, Support Technical Exchanges
IBM developerWorks and communities such as Wikis and Webcasts
@Maintenance Delivery Vehicles (MDVs) utilized by Tivoli support
ESR/SR and Ecurep
Section 5: IBM Software Support Lifecycle Policy
Enhanced and Standard Support Lifecycle policies.
EOS (End of Service)
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